Privacy Policy

Who we are

Maya is run by Maya Wedding Concierge Ltd. (“we”, “us”). You can reach us at [email protected].

Information we collect

• Sign-up requests. When you ask us to bring Maya to your wedding we collect the details you submit - your name, email, role, wedding month and optional guest count - to respond to your request.
• Wedding information from hosts. Couples and planners provide wedding details and guest lists so Maya can answer guest questions. This is supplied by, and remains under the direction of, the host.
• Guest messages. When a guest messages Maya on WhatsApp, the conversation is processed to provide an answer or to escalate to the hosts.

How information is used

Information is used to operate the concierge: to answer guest questions using host-supplied details and general knowledge, to escalate decisions to the hosts, and to communicate with you about Maya and your wedding. A guest only ever sees their own details, and one guest’s information is not shared with another.

Sharing

We do not sell personal information. Information is shared only with the service providers needed to operate Maya (for example, messaging and hosting providers), with Meta and Google if you accept our cookies (see below), and as required by law.

Cookies, analytics and ad measurement

This website asks before setting any analytics or advertising cookies. If you accept, we load the Meta Pixel, which sets a cookie and tells Meta (the company behind Instagram and Facebook) about your visit - the pages you view and, if it happens, that you sent us a request or booked Maya, with the amount and an order reference so a booking is only counted once - so we can see which of our ads work and reach people like you. Meta handles that information under its own privacy policy. If you’ve accepted cookies and fill in a form here, the pixel may also send Meta a scrambled version of details such as your name, email or phone number, so Meta can match your visit to your Meta account. Meta can’t read them as plain text.

If you accept, we also load Google Analytics, which sets cookies to count visits and show us how the site is used - the pages you view, how you arrived, your device and approximate location and, if it happens, that you sent us a request or booked Maya, with the same amount and order reference. Our Google Analytics is linked to our Google Ads account, so Google also uses this to measure our Google ads - for example, whether someone who clicked one of our ads went on to send us a request. We don’t use it for remarketing or to personalise the ads you see. Google handles that information under its own privacy policy (see also how Google uses information from sites that use its services).

The cookies, only if you accept:

• Google Analytics - counts visits and shows us how the site is used. Kept for up to 2 years.
• Google Ads - if you arrive from one of our Google ads, notes which one, so a request you send us can be credited to it. Kept for up to 90 days.
• Meta - connects your visit to our Facebook and Instagram ads. Kept for up to 90 days.

We also remember your cookie choice in your browser’s own storage (not a cookie), so we don’t ask again on every page. It stays on your device.

If you decline, neither loads. If you change your mind later and decline, we switch both off straight away and delete their cookies from this site.

Change your cookie choice

Your choices

Guests can stop messaging Maya at any time. For requests relating to your personal information, contact [email protected].

Contact

Questions about this policy can be sent to [email protected].